{"id":3611,"date":"2018-04-21T16:36:35","date_gmt":"2018-07-11T16:36:35","guid":{"rendered":"http:\/\/fefac.cat\/empresarial\/?p=3611"},"modified":"2018-04-21T16:36:35","modified_gmt":"2018-07-11T16:36:35","slug":"mystery-shopper","status":"publish","type":"post","link":"https:\/\/fefac.cat\/empresarial\/mystery-shopper\/","title":{"rendered":"Mystery Shopper"},"content":{"rendered":"<p><strong>Els socis de l&rsquo;empresarial podreu avaluar de manera objectiva el servei que oferiu amb la visita d&rsquo;un suposat client<\/strong><\/p>\n<p>FEFAC ha arribat a un acord amb una empresa que avalua la qualitat de l&rsquo;atenci&oacute; prestada per les oficines de farm&agrave;cia als seus clients, a trav&eacute;s del Mystery Shopper o &lsquo;comprador misteri&oacute;s&rsquo;.<\/p>\n<p>Despr&eacute;s d&rsquo;analitzar els aspectes que voleu estudiar del servei que presteu als usuaris, un suposat client visitar&agrave; d&rsquo;inc&ograve;gnit la farm&agrave;cia per avaluar q&uuml;estions com el temps d&rsquo;espera, la professionalitat, la informaci&oacute; que rep, l&rsquo;inter&egrave;s per augmentar les vendes, l&rsquo;amabilitat, la imatge de la farm&agrave;cia o l&rsquo;ordre. Aix&iacute; mateix, &eacute;s possible contractar el servei per con&egrave;ixer la qualitat de l&rsquo;atenci&oacute; d&rsquo;un altre establiment.<\/p>\n<p>Adjuntem un document amb informaci&oacute; m&eacute;s detallada sobre aquest servei.<\/p>\n<p>&nbsp;<\/p>\n<div id=\"attach\" class=\"fons_secundari lazyload\" data-idNoticia=\"3611\" style=\"background-color:#fff4ee;margin-top:20px;padding:10px 10px 10px 90px;background-image:inherit;background-position:left top;background-repeat:no-repeat;\" data-bg-image=\"url(&#039;\/empresarial\/wp-content\/uploads\/2018\/files\/icones\/open_folder.png&#039;)\">\n<div class=\"titulo menu_Resalta fons_principal\" style=\"color:#b00000;\">Documents relacionats:<\/div>\n<ul class=\"attach\" style=\"list-style:none;padding-left:10px;\">\n<li><img decoding=\"async\" style=\"--smush-placeholder-width: 16px; --smush-placeholder-aspect-ratio: 16\/16;display:inline;\" data-src=\"\/empresarial\/wp-content\/uploads\/2018\/files\/icones\/attach.png\" width=\"16\" height=\"16\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/> <a class=\"text_lectura\" style=\"color:#000;font-weight:400;\" title=\"Clic per descarregar\" href=\"\/empresarial\/wp-content\/uploads\/_userfiles\/files\/proveidors\/AFB_mystery_2016.pdf\" target=\"_blank\" rel=\"noopener\">Adjunt<\/a><\/li>\n<li><img decoding=\"async\" style=\"--smush-placeholder-width: 16px; --smush-placeholder-aspect-ratio: 16\/16;display:inline;\" data-src=\"\/empresarial\/wp-content\/uploads\/2018\/files\/icones\/attach.png\" width=\"16\" height=\"16\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/> <a class=\"text_lectura\" style=\"color:#000;font-weight:400;\" title=\"Clic per descarregar\" href=\"\/empresarial\/wp-content\/uploads\/_userfiles\/files\/proveidors\/KMKY_Mystery_logo.png\" target=\"_blank\" rel=\"noopener\">Logo<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Els socis de l&rsquo;empresarial podreu avaluar de manera objectiva el servei que oferiu amb la visita d&rsquo;un suposat client FEFAC ha arribat a un acord amb una empresa que avalua [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[11,12,13,14,15,32],"tags":[510,1193,1194,1195],"class_list":["post-3611","post","type-post","status-publish","format-standard","hentry","category-fefac","category-afb","category-afet","category-afell","category-agfe","category-estudis","tag-mystery-shopper","tag-comprador-misterios","tag-qualitat","tag-atencio"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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