{"id":4046,"date":"2013-03-19T16:41:31","date_gmt":"2013-03-19T16:41:31","guid":{"rendered":"http:\/\/fefac.cat\/empresarial\/?p=4046"},"modified":"2013-03-19T16:41:31","modified_gmt":"2013-03-19T16:41:31","slug":"les-farmcies-han-de-tenir-fulls-de-reclamaci","status":"publish","type":"post","link":"https:\/\/fefac.cat\/empresarial\/les-farmcies-han-de-tenir-fulls-de-reclamaci\/","title":{"rendered":"Les farm\u00e0cies han de tenir fulls de reclamaci\u00f3"},"content":{"rendered":"<p class=\"MsoNormal\" style=\"text-align: justify; line-height: 200%; margin: 0cm 0cm 0pt\">\n\t<span lang=\"CA\" style=\"line-height: 200%; font-family: 'arial', 'sans-serif'; font-size: 11pt; mso-ansi-language: ca\"><font color=\"#000000\">El Diari Oficial de la Generalitat de Catalunya ha publicat el Decret 121\/2013, de 26 de febrer, pel qual es regulen els fulls oficials de queixa, reclamaci&oacute; i den&uacute;ncia en les relacions de consum. El trobareu en aquest enlla&ccedil;:<o:p><\/o:p><\/font><\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify; line-height: 200%; margin: 0cm 0cm 12pt\">\n\t<span lang=\"CA\" style=\"line-height: 200%; font-family: 'arial', 'sans-serif'; font-size: 11pt; mso-ansi-language: ca\"><a href=\"http:\/\/portaldogc.gencat.cat\/utilsEADOP\/PDF\/6325\/1287325.pdf\"><font color=\"#800080\">http:\/\/portaldogc.gencat.cat\/utilsEADOP\/PDF\/6325\/1287325.pdf<\/font><\/a><o:p><\/o:p><\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify; line-height: 200%; margin: 0cm 0cm 12pt\">\n\t<span lang=\"CA\" style=\"line-height: 200%; font-family: 'arial', 'sans-serif'; font-size: 11pt; mso-ansi-language: ca\"><font color=\"#000000\">Aquesta nova normativa modifica el que estableix el Decret 70\/2003 sobre fulls de reclamacions, que exclo&iuml;a els professionals que s&rsquo;han d&rsquo;adscriure a un col&middot;legi professional de l&rsquo;obligaci&oacute; de tenir de fulls de reclamaci&oacute; a disposici&oacute; dels usuaris i clients. Arran del Codi de Consum del 2010 i del Decret 121\/2013, els professionals que per exercir la seva activitat hagin de col&middot;legiar-se tamb&eacute; hauran de tenir a disposici&oacute; del p&uacute;blic aquests fulls. Nom&eacute;s en queden exclosos els fedataris p&uacute;blics, Administraci&oacute; i centres docents. <o:p><\/o:p><\/font><\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify; line-height: 200%; margin: 0cm 0cm 12pt\">\n\t<span lang=\"CA\" style=\"line-height: 200%; font-family: 'arial', 'sans-serif'; font-size: 11pt; mso-ansi-language: ca\"><font color=\"#000000\">Cal tenir present que els models de fulls de reclamaci&oacute; s&oacute;n els que publica el Decret (p&agrave;gs 8-10)&nbsp;i que no es poden fer servir cap altres. A m&eacute;s, s&rsquo;han de tenir a un lloc visible de la farm&agrave;cia, amb el tel&egrave;fon de l&rsquo;autoritat de consum.<o:p><\/o:p><\/font><\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify; line-height: 200%; margin: 0cm 0cm 12pt\">\n\t<span lang=\"CA\" style=\"line-height: 200%; font-family: 'arial', 'sans-serif'; font-size: 11pt; mso-ansi-language: ca\"><font color=\"#000000\">Pel que fa a la tramitaci&oacute; dels diferents tipus de documents, els fulls de reclamaci&oacute; tindran tres exemplars: un per al professional, un altre per a l&rsquo;usuari i un per a l&rsquo;Administraci&oacute;. D&rsquo;altra banda, s&rsquo;estableix el sistema arbitral per resoldre la petici&oacute; de l&rsquo;usuari.<o:p><\/o:p><\/font><\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify; line-height: 200%; margin: 0cm 0cm 12pt\">\n\t<span lang=\"CA\" style=\"line-height: 200%; font-family: 'arial', 'sans-serif'; font-size: 11pt; mso-ansi-language: ca\"><font color=\"#000000\">Respecte la queixa, l&rsquo;usuari l&rsquo;haur&agrave; d&rsquo;entregar al professional i aquest haur&agrave; de donar una explicaci&oacute; abans d&rsquo;un mes. Transcorregut aquest termini, existeixi o no resposta per part del professional, l&rsquo;usuari ha de dirigir la seva petici&oacute; a Consum. <o:p><\/o:p><\/font><\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify; line-height: 200%; margin: 0cm 0cm 12pt\">\n\t<span lang=\"CA\" style=\"line-height: 200%; font-family: 'arial', 'sans-serif'; font-size: 11pt; mso-ansi-language: ca\"><font color=\"#000000\">Si es tracta d&rsquo;una den&uacute;ncia, es deriva al col&middot;legi professional i s&rsquo;obre el tr&agrave;mit administratiu, que pot acabar en sanci&oacute; administrativa.<o:p><\/o:p><\/font><\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify; line-height: 200%; margin: 0cm 0cm 12pt\">\n\t<span lang=\"CA\" style=\"line-height: 200%; font-family: 'arial', 'sans-serif'; font-size: 11pt; mso-ansi-language: ca\"><font color=\"#000000\">Els professionals com els farmac&egrave;utics, que fins ara havien quedat exclosos de tenir fulls de reclamacions, disposen de 6 mesos per adaptar-se a la nova normativa des de l&rsquo;entrada en vigor del Decret 121\/2013, de 26 de febrer.<o:p><\/o:p><\/font><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El Diari Oficial de la Generalitat de Catalunya ha publicat el Decret 121\/2013, de 26 de febrer, pel qual es regulen els fulls oficials de queixa, reclamaci&oacute; i den&uacute;ncia en [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[11,12,13,14,15],"tags":[],"class_list":["post-4046","post","type-post","status-publish","format-standard","hentry","category-fefac","category-afb","category-afet","category-afell","category-agfe"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Les farm\u00e0cies han de tenir fulls de reclamaci\u00f3 - FEFAC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fefac.cat\/empresarial\/les-farmcies-han-de-tenir-fulls-de-reclamaci\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Les farm\u00e0cies han de tenir fulls de reclamaci\u00f3 - FEFAC\" \/>\n<meta property=\"og:description\" content=\"El Diari Oficial de la Generalitat de Catalunya ha publicat el Decret 121\/2013, de 26 de febrer, pel qual es regulen els fulls oficials de queixa, reclamaci&oacute; 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