{"id":4596,"date":"2014-01-29T16:16:04","date_gmt":"2014-01-29T16:16:04","guid":{"rendered":"http:\/\/fefac.cat\/empresarial\/?p=4596"},"modified":"2019-02-20T13:25:51","modified_gmt":"2019-02-20T12:25:51","slug":"el-correcte-procediment-de-resoluci-dincidncies","status":"publish","type":"post","link":"https:\/\/fefac.cat\/empresarial\/el-correcte-procediment-de-resoluci-dincidncies\/","title":{"rendered":"El correcte procediment de resoluci\u00f3 d\u2019incid\u00e8ncies de Mylan"},"content":{"rendered":"<p>Arran de la proposta d&rsquo;una titular associada de l&rsquo;AFB, segons la qual seria oport&uacute; publicar un sem&agrave;for VERD al laboratori Mylan, per la bona gesti&oacute; d&rsquo;un problema amb un blister <a href=\"http:\/\/www.fefac.cat\/debat.asp?id=2575\">(+info<\/a>), ens hem posat en contacte amb aquesta empresa per con&egrave;ixer la seva actuaci&oacute; habitual pel que fa a qualsevol incid&egrave;ncia.<\/p>\n<p>El seu procediment d&rsquo;actuaci&oacute; coincideix a grans trets amb l&rsquo;explicaci&oacute; de la titular. Segons ens informen des de Mylan, despr&eacute;s de rebre la notificaci&oacute; d&rsquo;incid&egrave;ncia, recullen el producte afectat i el substitueixen o l&rsquo;abonen a l&rsquo;oficia de farm&agrave;cia. Aix&iacute; mateix, la farm&agrave;cia rep un escrit amb el justificant de la seva reclamaci&oacute;. A continuaci&oacute;, el departament de Servei d&rsquo;Atenci&oacute; al Client complimenta un formulari intern en el que informa de totes les dades relacionades amb la incid&egrave;ncia i el fa arribar a l&rsquo;&Agrave;rea de Garantia de Qualitat. Aquesta &agrave;rea realitza una investigaci&oacute; i elabora un informe que detalla les causes i accions correctives a realitzar. L&rsquo;informe final &eacute;s enviat a la farm&agrave;cia afectada, junt amb una carta de tancament de reclamaci&oacute;.<\/p>\n<p>Pensem, per tant, que aquest procediment d&rsquo;actuaci&oacute; mereix un Sem&agrave;for verd.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Arran de la proposta d&rsquo;una titular associada de l&rsquo;AFB, segons la qual seria oport&uacute; publicar un sem&agrave;for VERD al laboratori Mylan, per la bona gesti&oacute; d&rsquo;un problema amb un blister [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":9731,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[2070],"tags":[394],"class_list":["post-4596","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-semafor-soci","tag-semafor"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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