{"id":6402,"date":"2021-12-21T07:33:00","date_gmt":"2021-12-21T06:33:00","guid":{"rendered":"http:\/\/fefac.cat\/empresarial\/?p=6402"},"modified":"2021-12-21T21:51:07","modified_gmt":"2021-12-21T20:51:07","slug":"les-farmcies-obligades-a-disposar-de-fulls-de-reclamacio","status":"publish","type":"post","link":"https:\/\/fefac.cat\/empresarial\/les-farmcies-obligades-a-disposar-de-fulls-de-reclamacio\/","title":{"rendered":"Les farm\u00e0cies, obligades a disposar de fulls de reclamaci\u00f3"},"content":{"rendered":"<p>Us recordem que l\u2019oficina de farm\u00e0cia est\u00e0 obligada a tenir fulls de queixa, reclamaci\u00f3 i den\u00fancia a disposici\u00f3 dels usuaris, segons regula el<span style=\"text-decoration: underline\"><em><strong><a href=\"http:\/\/portaldogc.gencat.cat\/utilsEADOP\/PDF\/6325\/1287325.pdf\">\u00a0Decret 121\/2013, de 26 de febrer.<\/a><\/strong><\/em><\/span><\/p>\n<p>Els models de fulls de reclamaci\u00f3 dels quals s\u2019ha de disposar, que adjuntem, s\u00f3n els que publica aquest Decret, i no es poden fer servir cap altres.<\/p>\n<p>Tamb\u00e9 adjuntem el model de cartell per als establiments que han de tenir aquests fulls a trav\u00e9s del qual s\u2019informa als usuaris de que es disposa d\u2019aquest full.\u00a0S\u2019han de tenir en un lloc visible de la farm\u00e0cia, amb el tel\u00e8fon de l\u2019autoritat de consum.<\/p>\n<p>Pel que fa a la tramitaci\u00f3 dels diferents tipus de documents, els fulls de reclamaci\u00f3 tindran tres exemplars: un per al professional, un altre per a l\u2019usuari i un per a l\u2019Administraci\u00f3.<\/p>\n<p>Respecte la queixa o reclamaci\u00f3, l\u2019usuari l\u2019haur\u00e0 d\u2019entregar al professional i aquest haur\u00e0 de donar una explicaci\u00f3 abans d\u2019un mes.<\/p>\n<p>Transcorregut aquest termini, existeixi o no resposta per part del professional, l\u2019usuari pot dirigir la seva petici\u00f3 al centre m\u00e9s proper m\u00e9s Consum (Ajuntament, Consell Comarcal o Ag\u00e8ncia).<\/p>\n<p>Si es tracta d\u2019una den\u00fancia, es deriva al col\u00b7legi professional i s\u2019obre el tr\u00e0mit administratiu, que pot acabar en sanci\u00f3 administrativa.<\/p>\n<p>S\u2019adjunta:<\/p>\n<ul>\n<li><a href=\"https:\/\/fefac.cat\/empresarial\/wp-content\/uploads\/_userfiles\/files\/Varis\/Fulls%20de%20reclamaci%C3%B3%20i%20instruccions.pdf\"><span style=\"text-decoration: underline\"><em><strong>Fulls de reclamaci\u00f3 (per a l\u2019Administraci\u00f3, per al professional i per a l\u2019usuari) i instruccions.<\/strong><\/em><\/span><\/a><\/li>\n<li><a href=\"https:\/\/fefac.cat\/empresarial\/wp-content\/uploads\/_userfiles\/files\/Legislaci%C3%B3\/Model%20de%20cartell%20per%20als%20establiments%20que%20han%20de%20tenir%20fulls%20de%20queixa_recl.pdf\"><span style=\"text-decoration: underline\"><em><strong>Cartell per informar de que es disposa de fulls de reclamaci\u00f3.<\/strong><\/em><\/span><\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Us recordem que l\u2019oficina de farm\u00e0cia est\u00e0 obligada a tenir fulls de queixa, reclamaci\u00f3 i den\u00fancia a disposici\u00f3 dels usuaris, segons regula el\u00a0Decret 121\/2013, de 26 de febrer.<\/p>\n","protected":false},"author":1,"featured_media":229083,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[2066,18,10,11,12,13,14,15,17,2129],"tags":[689,832,1336],"class_list":["post-6402","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-categoria-actualitat","category-general","category-empresarials","category-fefac","category-afb","category-afet","category-afell","category-agfe","category-laboral","category-serveis","tag-reclamacio","tag-fulls-de-reclamacio","tag-queixes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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