{"id":6499,"date":"2016-05-18T15:35:01","date_gmt":"2016-05-18T15:35:01","guid":{"rendered":"http:\/\/fefac.cat\/empresarial\/?p=6499"},"modified":"2016-05-18T15:35:01","modified_gmt":"2016-05-18T15:35:01","slug":"ratenow-ens-explica-com-conixer-el-que-opinen-els","status":"publish","type":"post","link":"https:\/\/fefac.cat\/empresarial\/ratenow-ens-explica-com-conixer-el-que-opinen-els\/","title":{"rendered":"Ratenow ens explica com con\u00e8ixer el que opinen els clients de forma eficient"},"content":{"rendered":"

Mesurar la satisfacció del client i saber què opina sobre el servei rebut és essencial per a aplicar millores al teu negoci, conèixer millor les necessitats del teu públic i fidelitzar-lo.<\/p>\n

A la gent en realitat li agrada donar la seva opinió sobre el servei rebut, només li has de posar molt fàcil. Res d’enquestes en paper llargues i avorrides, ha de ser un format simpàtic, àgil i actual.<\/span><\/p>\n

Un dels millors sistemes són els qüestionaris digitals, que són molt visuals, amb imatges i emoticons, que es mostren en una pantalla tàctil en el mostrador i poden recollir entre 100 i 200 respostes al mes. Els clients valoren l’atenció del personal i el temps d’espera, en quins serveis estan més interessats, deixen suggeriments de millora i l’email per a ser contactats. Qüestionaris curts i molt visuals que alhora recullen un gran volum de feedback<\/em> de qualitat.<\/p>\n

Les respostes dels clients es guarden al núvol i es poden visualitzar en temps real a l’ordinador, accedint a una àrea privada de la web amb unes claus.<\/span><\/p>\n

Aquest sistema ajuda a conèixer l’opinió dels clients, prendre decisions més informades i corregir problemes el més ràpid possible, i donar una imatge moderna i de proximitat al client, que vegi que la seva opinió importa.<\/span><\/p>\n

Informació elaborada per Ratenow.<\/span><\/em><\/p>\n

Tel. 930 104 697 info@ratenow.es<\/em><\/p>\n

Més informació: acord entre FEFAC i Ratenow<\/a><\/p>\n

\"\"<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Mesurar la satisfacció del client i saber què opina sobre el servei rebut és essencial per a aplicar millores al teu negoci, conèixer millor les necessitats del teu públic i […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[18,11,12,13,14,15],"tags":[95,229,285,864,1268,1340],"class_list":["post-6499","post","type-post","status-publish","format-standard","hentry","category-general","category-fefac","category-afb","category-afet","category-afell","category-agfe","tag-enquestes","tag-proveidors","tag-satisfaccio","tag-ratenow","tag-pacients","tag-usuaris"],"yoast_head":"\nRatenow ens explica com con\u00e8ixer el que opinen els clients de forma eficient - FEFAC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fefac.cat\/empresarial\/ratenow-ens-explica-com-conixer-el-que-opinen-els\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ratenow ens explica com con\u00e8ixer el que opinen els clients de forma eficient - 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